The Land Transportation Franchising and Regulatory Board (LTFRB) has implemented a new measure to deploy mystery riders nationwide to address the widespread problem of broken and dirty public transportation vehicles. The program aims to improve the passenger experience and ensure safe and smooth travel every day.
mystery riders are trained individuals who will board PUVs anonymously to observe actual service conditions. They will report dirty interiors, broken seats, defective lighting, and excessive sound systems—issues that have long been a complaint among the commuting public.
According to the LTFRB leadership, the previous “business as usual” system is no longer acceptable. It was emphasized that the measure is not against the age of the vehicle, but against lack of cleanliness, orderliness, and safety, even if the vehicle is new.
Under the program, all PUVs are required to undergo annual inspections at authorized inspection centers. This covers mechanical roadworthiness, as well as visual checks for cleanliness and security. regional directors will be held accountable for any lapses in monitoring, while operators and drivers may be subject to fines, suspensions, or cancellation of franchises.
The phaseout of defective PUVs is being carried out in each region, with its own implementation schedule. Those with minor defects will be given a chance to comply, but those with serious safety hazards will be immediately removed from the road. This is a clear message that quality of service and passenger safety are the government's top priorities.
